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A First-Time Flyer’s Guide to Airport Terminals

A First-Time Flyer’s Guide to Airport Terminals


By Neil Celeste Rara
Follow @neilrara on Twitter
NAIA Terminal 3

The NAIA Terminal 3 caters to passengers of Cebu Pacific (Domestic and International) and Air Philippines (Domestic)

Just several years ago, most PromDis like me preferred to travel to and from Manila by sea. This was because back then it was a lot cheaper. But thanks to the emergence of new players in the local airline industry, travelling by plane has become more affordable for most Filipinos. The series of sea mishaps which happened in recent years has also inevitably caused a stigma against sea travel. Today, the safest, most reliable, most comfortable and cheapest way to travel inter-island is through the air.

Frequent air fare promotions and the growing popularity of air travel have drawn more first time passengers to airport terminals, which are not only becoming more and more sophisticated but also congested. I understand the anxiety felt by these first time flyers, especially when travelling alone. Not only are stories about airplane crashes and hijacks terrifying, the processes of boarding an airplane is also a lot more complicated than boarding a ship, bus, or taxi.

Not only are stories about airplane crashes and hijacks terrifying, the processes of boarding an airplane is also a lot more complicated than boarding a ship, bus, or taxi.

This guide aims to answer the many questions of first time flyers and ease their anxiety by giving them a step-by-step manual from getting through the initial security check, to the check-in process, and finally to the boarding procedure.

This guide is based heavily on my personal experience. Also, I am using the NAIA Terminal 3, by far the most sophisticated airport terminal in the Philippines, as an example.

STEP 1: Arriving at the Terminal

Airline companies advise passengers to arrive at least an hour before their flight’s scheduled departure (for domestic flights). But since the traffic in Metro Manila can be so erratic, err on the “safe” side when calculating your travel time from your location to the airport. If you are checked-in in a hotel and will be departing early in the morning, request for a wake-up call from the hotel concierge and if possible, a vehicle to take you to the airport.

Before leaving for the airport, always check that your luggage is complete and most importantly, that you carry with you your ticket and at least one valid identification card. Also, make sure that you have extra cash to pay for the terminal fee and the “extra” baggage fee in case the weight of your luggage is beyond the limit for your passenger class (your maximum allowable baggage weight is indicated in your ticket).

I strongly suggest that you arrive at the airport terminal at least two (2) hours before your flight’s scheduled departure time, especially during peak seasons when there are so many passengers. I had a bad experience in the past concerning long passenger queues during the Christmas season. I intentionally went to the airport two hours and a half earlier than I usually would because I was expecting a lot of passengers. When I arrived at the airport terminal, I was shocked to see how long the passenger queues were. But since, I had no choice, I fell in line. While queuing for almost two hours, a representative from the airline company finally pulled me and other passengers for the flight out from the queue and led us to an express entrance. Had we waited on the queue, we would have missed our flight. But this incident happened in the old domestic airport terminal. Thanks to the newer, much larger and better equipped NAIA Centennial Terminal 2 and Terminal 3, incidents like this happen very rarely. But just to be sure, arrive early.

NAIA Terminal 3

Passengers queuing up near the terminal entrance. Entrance nos. 1, 2 and 3 are for passengers. Non-passengers may enter the terminal through the mall entrance located at the southern part of the terminal.

Upon arrival at the airport terminal, look for the entrance with the shortest queue of passengers and fall in line. If you have more than one baggage, get a baggage cart. Baggage carts are readily available near the entrance doors and may be used free of charge. By the way, the cart’s wheels are locked by default. To move the cart around, push the cart handle downward with a considerable amount of strength. Every time you release the cart’s handle, its wheels automatically lock. This is to prevent the cart from straying away when not being held.

While on the queue, prepare your ticket and a valid identification card just in case these will be asked from you by the security personnel facilitating the entrance.

Also, place all metallic objects, electronic devices, belts with metallic buckles, keys, key chains and liquids inside your luggage to avoid hassle during the security inspections (this will be explained in detail later).

STEP 2: Security Inspection

Many people find security inspections so much of a hassle. But always remember that these security checks make air travel the safest mode of transportation available. Security personnel would usually ask for your ticket as you go through the entrance door. This is to make sure that non-passengers (especially those who wish to wreck havoc) are kept out of the departure area.

Your luggage will go through an x-ray scanner, which is conscientiously monitored by another security personnel (usually a police officer) trained to detect bombs, explosives, and illegal drugs.

On the other hand, you (the passenger) will go through a metal detector, which is designed to detect not only metallic objects like knives and cutters but also metallic substances like gun powder and explosive compounds. Since metal detectors detect all types of metals, it will sound an alarm once it detects your metallic belt buckles, keys, nail cutters, cellular phones, ipods and other electronic devices (because the battery is metallic). It is for this reason that I advised earlier that you place all these items inside one of your luggage before you go through the security check.

STEP 3: Check-In

Check-in Counters

Passengers queue up by the check-in counters designated for their respective flights. Some airline companies have common check in counters, meaning passengers of different flights could check in on the same counter. Check-in luggage will be tagged with the initials of the place of destination.

The airport terminal may not be a hotel but still, you need to check in. The process of checking-in is like saying “I am present” when your teacher makes the roll call. Even if you are holding a fully-paid ticket and even if you are inside the airport terminal, your seat on the plane will not be confirmed until you check in. It is also a wrong notion that the check-in process is only for passengers with luggage. The truth is: with or without luggage, passengers need to check-in to get their Boarding Pass. It is the boarding pass, and not the ticket, that will be required in boarding the aircraft.

In the case of a plane crash, the information indicated in the manifest will be used as a basis for confirming the number of passengers who boarded the plane and their identities.

Upon checking in, present your ticket and a valid identification card. Your identification card is presented so the airline representative could see to it that the ticket is really yours. Remember that plane tickets are non-transferrable. One of the reasons why this is so is because the names of passengers who have checked-in will be listed in the passenger manifest of that particular flight. In the case of a plane crash, the information indicated in the manifest will be used as a basis for confirming the number of passengers who boarded the plane and their identities. The manifest will also be used as basis for payment of insurance claims and may be presented in court as evidence in criminal cases (for example, Vizconde Massacre case).

If you missed your flight because you arrived late, you may ask for a refund of your ticket or you may re-book another flight. If you purchased a promo ticket, there is only one thing to do — cry.

Check-in counters usually close 30 minutes before the scheduled boarding time. If you arrive late for check-in, your booking will be revoked and your seat will be awarded to any wait-listed passenger standing-by. If you missed your flight because you arrived late, you may ask for a refund of your ticket or you may re-book another flight. If you purchased a promo ticket, there is only one thing to do — cry. Promo tickets are usually non-refundable and sometimes non-rebookable.

If you have a luggage that is too heavy or large to be carried on to the cabin, you will have to check it in as well. Remember that airline companies impose a maximum allowable baggage weight per passenger. For domestic flights, this weight limit usually ranges from 15 Kilograms – 20 Kilograms. Note that some promo tickets usually labelled “lite” or “light” do not include provisions for checked-in baggage. Read the terms and conditions printed on the ticket for more information.

After checking in your luggage, you will be given a Boarding Pass. The boarding pass serves as your final ticket to the boarding area and ultimately, to the airplane. Among the many bits of information indicated in the boarding pass are the carrier type (type of airplane), flight number, BOARDING TIME, and SEAT NUMBER. I intentionally emphasized the last two since these are the details you should pay the most attention to.

The Boarding Time is the time when the boarding gates will be opened and the passengers board the plane. The Seat Number is usually a combination of a letter and a number. The number is for the row, while the letter is for the column. For example, if the seat number indicated in your boarding pass is 23A, it means that your seat is located on the 23rd row, in the A column (this is usually beside the window).

Another important thing to remember is that, if you checked in a luggage, a claim stub must be stapled onto your boarding pass. This claim stub has a barcode matching the barcode on a tag attached to your luggage. When you exit the terminal at the point of destination, a security personnel will check the claim stub against the luggage tag to make sure that all checked in luggage are accounted for and are released to their respective owners. Note that since each baggage is tagged individually, the number of claim stubs stapled onto your boarding pass should correspond to the number of luggage you checked in. For example, if you checked in four bags, your boarding pass should have four claim stubs attached to it.

After getting your boarding pass, you may stash your ticket in your carry-on or pocket. From this point forward, you won’t be needing it anymore. It is wise, however, to keep it until you reach your point of destination.

STEP 4: Payment of Terminal Fee (See note below this section)

After checking in, the next step is to proceed to the entrance to the Boarding Area. However, before you can get in the boarding area, you must pay a terminal fee. This fee is for the use of the airport terminal and its facilities. This is not required in foreign countries but in the Philippines, it is. The general rule is that the bigger, more comfortable and better equipped an airport terminal is, the more expensive is its terminal fee. As of this article’s posting, the terminal fee for NAIA Terminals 2 and 3 is P200.00 for domestic flights and P550.00 for international flights (The price of the terminal fee for international flights was recently rolled back from P750 to P550 beginning Feb. 1, 2012 although the DOTC has announced that it might bring the fees back up to P750.00 anytime soon.  The terminal fee for international flights is separate from the travel tax.  Passengers of domestic flights DO NOT need to pay the travel tax).

After paying the terminal fee, a small receipt will be stapled onto your boarding pass. You will be instructed by the cashier to proceed to the final security check.

NOTE: In May 2012, airline companies have agreed to a proposition made by the Department of Transportation and Communication (DOTC) to include the terminal fee in the total ticket price so that passengers won’t need to queue up and pay for it before entering the boarding area.  This scheme will be implemented beginning August 1, 2012.  The terminal fee price should be specifically itemized in the receipt.

STEP 5: Final Security Check

Liquids are prohibited since explosive chemicals may be easily disguised as lotion, hand sanitizer, water, juice or soda.

Being the final security check, this is the strictest. In this procedure, passengers go through another metal detector, while carry-on luggage go through another x-ray scanning machine. Take note that pointed objects (including Swiss army knives and nail cutters), liquids (including water), ropes, electrical cords, adhesive tapes, scissors etc. are not allowed to be carried into the plane. This is because these objects may be used by hijackers to either cause harm on or restrain passengers and flight crew. Liquids are prohibited since explosive chemicals may be easily disguised as lotion, hand sanitizer, water, juice or soda.

Sandals and shoes will also need to go through the x-ray scanner. Plastic trays are available near the x-ray scanner to contain these while being carried through the x-ray scanner by a conveyor belt.

STEP 6: Boarding Procedure

After going through the final security check, collect your belongings and proceed to the Boarding Area.

The Boarding Area is a lounge where passengers wait for their flight’s boarding call. The boarding call is announced through the public address (PA) system. Always pay attention to boarding announcements. If your flight is delayed or worse, cancelled, you will know about it through the boarding announcements. Once your boarding call is announced, go to the boarding gate mentioned and fall in line. If you were not able to hear the boarding gate number, refer to your boarding pass. Please take note, however, that sometimes there are last minute changes in the boarding gate assignments of aircrafts.

At the gate, airline representatives will inspect your boarding pass to make sure that you are boarding the right plane. Once cleared, you are now ready to board the aircraft.

Once inside the aircraft, you will be greeted by smiling flight attendants. You may ask their assistance in looking for your seat.

After finding your seat, place your carry-on baggage inside a compartment located above your seat. You may seek assistance from the flight attendants. After which, sit comfortably on your seat. Once all passengers are settled, the flight attendants will demonstrate the safety features of the aircraft. Always pay attention to this demonstration; it’s for your own safety.

After the demonstration, buckle-up (that means, fasten your seat belt), sit back and relax.

Based on statistics, there are more road accidents than there are plane crashes, and air transportation is the safest of all modes of transportation.

First time flyers usually feel anxious all throughout the flight. It’s understandable since we, humans, have the tendency to be scared of the things we don’t yet know. But the fact is: based on statistics, there are more road accidents than there are plane crashes, and air transportation is the safest of all modes of transportation. So, there’s really nothing much to worry.

Important Note for Credit Card Users:

If you purchased your plane ticket online using your credit card, you will be required to present a photo copy of the credit card you used and a valid ID (if the credit card is yours).  However, if you purchased your ticket using someone else’s credit card, you must be able to present photo copies of both that person’s credit card and his/her valid ID.  This policy is implemented to ensure that credit card owners are protected from fraud.

Additional Tip: Whenever the plane shifts altitude, the air pressure inside the cabin changes. A rapid change in pressure — which happens when the plane ascends or descends — usually causes our sensitive eardrums to contract or expand in response to the imbalance of air pressure between the outer and middle chambers of the ear. The resulting discomfort is called Ear Barotrauma. If you feel the pain, chew a gum or move your jaw (like when you yawn) to somehow force air out of your ears and ease the build up of pressure inside. Don’t expect to lose all the “extra air” inside your ear at once. Sometimes, the discomfort continues even after you alight the plane. The best solution is to try to sneeze. One sneeze could take it away for good. But the problem is, you can’t force yourself to sneeze on cue. Some people relieve the air pressure by blowing air through their ears while blocking their noses. Doctors do not advise this solution since viruses from your throat might get into the interior parts of your ear and might cause infection. Don’t worry, this phenomenon will come to pass naturally within a few hours, and does not cause permanent damage to your ears.

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  • jm

    Hi neil, my friend fr0m Bacolod will bo0k me f0r a d0mestic flight fr0m Manila to Bacolod and being a first time flyer, what are the things to do. Like, h0w can i get the its d0ne thru 0nline b0oking. Pls help me. Thank y0u

  • Ellah

    Hi Neil! Can I ask you if pwede kaya i-present as photo id ang student license for domestic flight? I don’t have any valid id pa kasi I’m just turning 18. Anyways thank you and hope for your reply. :)

  • Aedz

    Good day! I’d like to inquire if after checking-in, since in my printed transaction with cebu pacific, payment for terminal fee was already included, what should i do when i pass by the counter designated for paying the terminal fee? do i still have to present the proof that upon availing my ticket online the terminal fee has already been paid, OR should i just proceed to the final security towards the boarding area?…are cellphone chargers, deodorant and hair gel allowed?…and lastly, what is the most convenient transport upon arrival in naia terminal 3 considering that the yellow cabs do have higher rates? thanks

  • neilraragma

    Good day, JM. Thanks for visiting my website and for posting a question. I was quite confused with your question, though. You said that your friend who is in Bacolod is going to book you on a flight from Manila to Bacolod but then you asked me about how you can do this online. Who is really going to do the booking: is it you or your friend in Bacolod? If your friend is going to do the booking for you, you won’t have to do anything to start the process (assuming that your friend already knows how to do it). I would like to clarify, however, that even if your friend in Bacolod does the booking, he will have to either e-mail you your e-Ticket so you can print it here in Manila or your friend may print it in Bacolod and send the printed eTicket to you (Manila) through regular mail or courier. Of cource, the first option is faster and more convenient.

    If you’re asking about the steps in booking for a flight online so you will be able to do it yourself the next time you travel, then here are the steps:

    (Note: Remember that procedures for online booking vary from airline to airline but most airlines follow this procedure)

    1. Go to the online booking website of your desired airline.

    2. Do you intend to purchase a roundtrip ticket or just one way? Check the appropriate option in the next field of the online booking form.

    3. Choose a departure and return date (return date not required for one way tickets)

    4. A list of available flights on the day/s you indicated in the previous field will be shown on the page, and usually with the ticket price (Please note that in most airlines, ticket prices shown at this point usually do not include tax, fuel surcharge and other fees (e.g. insurance, etc.)

    5. Click on your desired flight, and proceed by clicking “Next”

    6. In most cases, you will be asked if you are interested in availing of add-ons like upgrading of baggage allowance (avail of this add-on only when you think the total weight of your luggage exceeds your free baggage allowance), preferred seats premium (avail of this only when you want to be seated in choice seats, etc. IN MOST CASES, you won’t need to avail of these add-ons.

    7. Proceed by choosing your seat (this step is not available in all airlines)

    8. Next, choose your mode of payment. Are you going to use your credit card (Some credit cards may require pre-enrolment or online validation to be used for online purchase; check with your credit card company), ATM/Debit Card (not all banks feature this service), or through payment centers.

    9. Click “Next” and review your booking before proceeding. Check that the flight details are correct (date, time, total price, etc.)

    10. Confirm your booking.

    Again, please note that the above steps are “generic” and the actual procedure varies from one airline to another.

    It is important that you read and follow the instructions in each step carefully and remember that in case of promo fares, once your booking has been confirmed, you can no longer change the flight schedule or have it refunded — and tickets are non-transferable.

    Hope this helps.

    - Neil

  • neilraragma

    Hello Ellah.

    The problem with a Student (Driver’s) Permit is that it can easily be faked. If you are going to present it at the check in counter, chances are high that you might need to present another ID to further validate your identity. You can present your School ID if you have one.

    A receipt of the Student Permit Application will not be honored even if it is used as a provisional Student Driver’s License in the absence of a Student Driver’s Permit because it does not qualify as a valid ID (also, it has no photo of you).

    Hope this helps.

    Thanks.

    - Neil

  • neilraragma

    Good day, Aedz.

    If the terminal fee has been paid by the airline on your behalf (and the cost is included in the total ticket price), then the only thing you need to do upon passing through the Terminal Fee booth is smile at the cashier… and proceed to the final security check. Hahaha.

    And yes, deodorants are allowed as well as your cellphone charger. Regarding the hair gel, it depends on the amount indicated in the container. If it says 100ml or higher, it might be confiscated.

    Well, for me the most convenient is to ride a METERED airport taxi (A yellow taxi with large numbers on the doors). Take note, however, that not all airport taxis are METERED and not all taxis painted golden yellow are airport taxis.

    Huwag paloloko sa mga nagsasabing airport taxi sila pero ‘pag naka-larga na sasabihin na fixed price yung charging nila. Trust me, there are quite a number of these “fake” airport taxis especially in Terminal 2.

    To be sure, ask any of the AIRPORT SECURITY to direct you to the queue for the METERED AIRPORT TAXI.

    Malalaman mo kung legitimate airport taxi yun dahil may maliit na stall sa harapan ng pila and before you board the taxi may iaabot sa inyo na stub na may Manila International Airport Authority logo on top, tapos may plate number or body number ng taxi, contact numbers kung saan puwede mag-reklamo if the driver charged more than the amount indicated in the meter, and so on.

    Other options? You can proceed to the departure area (second floor) and board regular metered taxis. These taxis may charge regular rates but take note that some drivers are not as “honest.” I would rather spend more for safety’s sake.

    I hope for a safe trip for you!

    God bless you.

    - Neil

  • adz

    Even if the deodorant is liquid, it is allowed? From Naia to Recto area, how much will it cost me? (estimate) Is the boarding area on the same floor as with the check-in counters? Thanks..

  • neilraragma

    Yup, it is allowed for as long as it is within the 100ml limit for carry-on LAGs (Liquids, Aerosols and Gels).

    Regarding the taxi fare, I haven’t tried riding an airport cab from NAIA to Recto area but to give you an idea whenever I board an airport taxi from NAIA to Kamuning Area (QC), the taxi fare is usually around P400 to P500. To compare, if I take a regular metered taxi, the total fare is usually around P200 to P300 depending on the traffic in EDSA.

    Thanks.

    - Neil

  • chiixiey

    hi neil, pwede po ba yung hair entension sa kasi po may metal po yun eh. tnx :)

  • Chiixiey Viiray Canilao

    hi kuya Neil. pwd po ba yung hair extension may metal at plastick po yun, sa metal detector? tnx :
    ))

  • Enajjhie

    HI Nice Blog Big Help para sa kagaya ko.. ask ko lang sana if yung food like Donuts na pwede pasalubong.. Pwede bang icarry on luggage or pangcheckin baggage po.? Please Reply.. THANK YOU..

  • Neil Celeste Rara

    Hello there! Thanks for visiting my website and for posting your questions. Yes, sure, puwedeng puwede ang donuts. Make sure lang na kapag nilagay mo sa overhead compartment, hindi mapatungan ng bagahe ng ibang pasahero para hindi mapisa. Apart from
    The overhead compartment, you can actually place your stuff under the seat in front of you (sa harap ng inyong paanan).

    Hope this helps. Thanks. :)

  • Neil Celeste Rara

    Hi chix! Thanks for visiting my site. I don’t think hair extensions will be a problem as long as they suit you hahahah. Kidding aside, if there are metal parts in it, these are very small and are not likely to be considered a security concern so don’t worry.

    Have a safe trip. :)

  • jhenz

    thanks for the info. ask ko lang.. laptop and back-pack , pwede na as carry-on luggage po?

  • Anthony

    hi.. it was informative. I just have 2 quick question. normally, I fly not booking online. 1st time ko magbook ng flight thru travel agency. they provided me so called e-ticket. I’m not aware sa process ng e-ticket. need some help and info/instructions. can u? thanks.

  • neilraragma

    Hi there, sorry for the late reply. I have been very busy lately. My response to your question is a resounding Yes. Backpacks may be carried on to the plane (except those very big backpacks used by mountaineers which might not fit in the overhead compartments). Laptops may be checked in but make sure that you don’t just carry it as it is — place it in a protective bag/casing — as even laptops will have to be placed either inside the overhead compartment or under the seat in front of you during take off and landing.

    Take offs and landings are the most critical part of a flight and so, it is important that passengers are buckled up and that nothing (even a laptop) stands in their way in case the take off or landing ends up catastrophically and an immediate evacuation is necessary. But don’t worry, that’s just a worst-case scenario. These rules keep us safe while we travel, so let’s abide by them.

    Thanks for visiting my site. God bless you. =)

  • neilraragma

    An electronic ticket (e-ticket) may look like an ordinary printed e-mail message but actually it serves the same purpose as those elegantly bound plane tickets in the 90s. Budget carriers are trying to cut down on operating costs so they can offer cheaper fares, and offering an online system of selling tickets and making passengers print them themselves will definitely do the job.

    Just present the e-Ticket at the check in counter as you would a regular ticket and the airline representative facilitating the check in will give you your boarding pass, which will serve as your final ticket to the aircraft.

    Hope this helps.

    Thanks for visiting my site. =)

  • neilraragma

    Hi there! I don’t think it’s going to be a problem since it’s only a tiny strip of metal.

    Thanks. =)

  • April

    Hi. Thanks for the detailed info. I’m flying for the second time but this is my first time departing from NAIA terminal 3 and NAIA is quite big. I’m afraid I’d be lost. I’m accompanying my grandfather and my cousin told me to ask for wheelchair assistance.

  • neilraragma

    Good morning. Thanks for visiting my website. Don’t hesitate to ask for a wheelchair and assistance from the passenger assistance helpdesk. An airport personnel will assist you and your father until you board the aircraft. Don’t worry about the terminal being huge because you’d be surprised to find out it is actually easy to navigate your way around terminal 3 because of the clear and easy to understand signs. If you get confused, airport personnel are everywhere in the building and they’re quite polite naman. Thanks and have a safe trip. :)

  • Nixee

    Sir, good day po. I’m not a first time flyer pero first time ko sa NAIA 3. I heard hindi commuter-friendly ang location. Tip lang po sir kung paano pumunta sa Terminal 3 from Crossing/Ortigas. Mga ilang oras po kaya ang travel time, 1:55 kasi ang flight ko. Pls help. Thank you po.

  • neilraragma

    Good morning, Nixee. Sorry for the late reply. There is (or was) a shuttle/airport bus that transports passengers from the MRT Taft Station to the NAIA Terminal 3 and back for a fee of only Php 20.00. You may take the MRT and get off at Taft Avenue Station. On the northbound side of the MRT station, you would see a small bus terminal where the shuttle to MRT Terminal 3 picks up passengers (It is a bus painted in white with a signboard that reads “NAIA Terminal 3″). However, the last time I rode the shuttle, it was apprehended by LTO agents for not having the proper bus markings. The driver was also not able to present a proof of franchise. I’m not sure if the shuttle service is still operational to this day.

    I would still suggest that you take a cab since Ortigas isn’t too far away from Paranaque where the airport and its terminals are located. You missed to indicate if the schedule of your flight is in the afternoon or in the early morning. If it’s 1:55am, you may leave at 11:30pm. You should be at the airport before 12:00 midnight, which gives you at least an hour and 55 minutes to check in your luggage and prepare for boarding. I know some people would consider this too early but as I said in my article, it’s better to err on the safe side. If your flight is 1:55pm, leave very much earlier since traffic in Manila is very unpredictable. I suggest that you leave at 10:00am. If in case the traffic is slow moving, you should be at Terminal 3 by 11:00am or if worse, 12:00nn, which gives you enough time to check in and have lunch at the airport.

    I would rather wait a couple of hours at the airport and not have to worry about being late for my flight, than be stuck in the road, miss my flight and risk not being able to have my ticket refunded.

    Additional tip: If you arrive at the Terminal a few hours early, fight boredom by playing games on your mobile device, reading a newspaper or a book or simply strolling around the Terminal. Terminal 3 has several shops and restaurants — there’s even a Jollibee outlet inside. It’s more like a mini-mall than an airport terminal, and that’s what I like about it.

    Have a safe trip. =)

    God bless you.

  • sep

    what about pagbaba ng plane? how to know where to find your baggage? i went to manila last 2010 and i had kasamas so it wasn’t hard pero now i’m going alone how will i know where to find the baggage? diba lalabas yun sa parang escalator na horizontal lang. huhuhu.

  • sep

    but maraming mga ganun. mga “horizontal escalators” paano malalaman kung saan dun lalabas ang bag mo? huhuhu

  • Jen

    Hi sir just wondering first time ko kase sa terminal 3 ano po ung mga gate na 133-134 san po nkukuha un i mean kase i saw my itemerary ticket wla po ganun. And kung lahat po ba ng domestic flyt sa taas mag hihintay

  • Jc

    After check in my luggage sir what is my nxt step
    Domestic flyt po and cebu pacific first time ko po kase sa terminal 3 hindi o ba mahirap or nkakahiya mag ask sa mga guards doon? And im browsing the pictures of terminal 3 meron mga gate no along travelator para sa domestic din po ba un o international lng

  • vren

    hi sir. panu po b iaadress ung problem ko sa tiket kc ung name na nakalagay ay mali.,thankyou

    first time flyer here po.

  • angela

    hi… ASK ko lng if school I.D is valid or acceptable

  • angela

    hi ask ko lng po if school I.D is valid or acceptable wala kasi kami i.d pero hindi na po sya student… meaning i.d nya during his school days? long tym ago….. ang gadget san ilalagay pag nasa xray machine na? tnx

  • neilraragma

    Sorry for the very late reply. A school I.D. is valid only if it is used within the school/academic year indicated in the card. Otherwise, it is no longer a valid proof of identification.
    Thanks.

  • neilraragma

    Is it a typographical error only or is the name written on the ticket entirely different from the name of the passenger?
    Thanks.

  • neilraragma

    Actually, Terminal 3 caters to both both international and domestic flights. After check in, you will proceed to the final security check and then, to the boarding area. There is a lane for domestic passengers and another one for international passengers. Take note that international passengers need to go through two more steps not included in the instructions above: (1) the payment of a travel tax (2) and the immigration check. The gates have no permanent assignments. Each one may be assigned to either a domestic or an international flight although most international flights prefer the gates with passenger tubes. Budget airlines which serve domestic flights usually take the gates that are not equipped with passenger tubes for economic reasons. An airline pays the airport terminal operator a certain premium for its every use of the passenger tubes. Hope this helps.

  • neilraragma

    Thanks for your question. The numbers 133-134 are gate numbers. The gate number for a flight is not printed on the itinerary because the gate assignments are determined only a few hours before the check-in counters open. In fact, the changing of gate assignments is common and sometimes it happens even if many passengers have already checked in. The gate number for your flight will be printed on the BOARDING PASS, which will be given to you at the check in counter upon check in.

    Thanks and have a safe flight. =)

  • neilraragma

    Those “horizontal escalators” are called “baggage carousels.” Each inbound (arriving) flight is assigned a carousel where passengers could collect their luggage. In Terminal 3, a large monitor/display terminal that is mounted above or at the center of each carousel displays information about the flight it is currently catering to. The information includes the AIRLINE, the FLIGHT NUMBER and the PLACE OF ORIGIN of the flight.

  • neilraragma

    By the way, huwag pong mag-panic kung hindi ninyo mahabol ang bagahe ninyo mula sa umiikot na carousel kasi paikot ikot lang naman ang carousel kaya lalabas din ulit ito sa kabilang side. Maaari rin ninyong gamitin ang mga baggage cart na makikita sa gilid ng carousel upang hindi kayo mahirapan sa pagtransport ng inyong bagahe palabas ng terminal. Hindi na po ninyo kailangang ibalik sa loob ang baggage cart matapos gamitin. Sa katunayan, puwede itong dalhin hanggang sa sakayan ng taxi sa labas ng terminal at iwan sa gilid ng pila kung saan ito kokolektahin ng mga airport utility personnel.

  • neilraragma

    Good morning, Mart. Kung ma-delay lang ang flight mo, just wait for further announcements kung anong oras na ‘yung bagong schedule niyo for departure. Kung cancelled naman ang flight due to unfavorable weather conditions, the airline is obliged to either have your ticket refunded or to book you and the rest of the passengers for the next available flight (e.g. the following day). But usually, ang ginagawa ng airline ay i-book kayo sa next available flight. A refund is almost always a last resort, since it will cost them more. Hope this helps. Thanks.

  • Krhizten

    Hi, how about company ID? Sana pwede kasi I lost my other ID’s at hindi pa napapalitan.
    Thank you in advance!

  • Neil Celeste Rara

    Yup. Puwede ang company ID. Thanks. :)

  • Jayson Curtiz

    This is a very informative site. Very helpful lalo na that it’ll be my first time to travel from NAIA 2. All questions that i have in mind were answered. Thanks a lot. ^_^

  • neilraragma

    Thank you very much for reading this post, Jayson. Have a safe trip ahead!

  • Jennifer A.

    Hello, I will traveling with my 9month baby and its my first time for me to ride a plane. Do you have idea on how to have a safe trip with my baby?

  • Jeyrold

    Hello sir I would like to ask,since I’m leaving Manila on April 15 for a domestic flight to Dipolog City thru PAL express, is it ok to bring pasalubong like Krispy Kreme on board aside from my hand carry bag?

  • JL2

    Hi. Paano po kapag maling name yung na-book?

  • JL2

    What if only the first name is different?

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